RBC collects information by various methods including information actively provided by its lead providers, its customers, and information arising from customer surveys and general feedback. The types of personal information we collect may include name, contact information, identification information, credit information, and other data types as appropriate or as you may provide to us. Credit card information is used for billing purposes only. We may record calls to or from our sales/customer service representatives for purposes of accuracy, performance reviews, training, and general quality assurance.
RBC does not share personal information with any third parties except as disclosed in this policy. RBC may provide personal information to RBC subcontractors and professional advisers (which shall be bound by privacy obligations) to assist RBC uses disclosed herein. We may also disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) to protect our rights, safety or property or (iv) to carry out any other purpose permitted or required by law. We may also use your personal information to investigate security breaches or cooperate with government authorities pursuant to a legal matter. Lastly, we may disclose your Personal Information for any other purpose to which you consent.
Personal information is stored in a combination of paper and electronic files. They are protected by physical, organizational, and technological security measures appropriate to the nature of the information. Personal information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. We retain personal information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards, which meet these requirements. We destroy personal information when it is no longer needed for the purposes for which it was collected. Although we have taken reasonable and prudent measures to protect this website, computer systems and any personal information that it has collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us. All third parties that obtain personal information from us (e.g. service providers that perform functions on our behalf) are contractually required to protect your confidentiality and personal information in a manner consistent with this policy, and/or as required by law. Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. Individuals may review their personal information contained in RBC files by contacting the RBC privacy officer using the contact information provided below. If an individual believes that any of their personal information is inaccurate, we will attempt to make appropriate corrections. We will use reasonable efforts to comply with your access or correction request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information.
For more information on RBC and privacy, or if you would like to access or request a correction to your personal information, please contact our privacy department at: